Right from the planning and design to ongoing implementation and solution optimization, Xalted will help the client to integrate our products and services into LEA’sprocesses.
While we provide localization capabilities as needed to extend products to fit LEA’s unique operational needs, our emphasis is on optimizing your investment to its maximum potential. Delivered globally by highly skilled and experienced professionals, Xalted’s professional services combine centers of expertise and excellence together with local rapid response and preventative support professionals to protect your investment and improve operational efficiency.
Our deliver services have been designed to ensure timely implementation of the project without hampering the existing operations at the customer location. Xalted's comprehensive delivery services consist of the following:
- Project Management
- Project Planning
- Requirement study
Our Support services have been designed for smooth operation of the systems followed by the implementation and allowing sufficient time for the operational staff to get acclimatized with the system.
The support services cover the following.
- Helpdesk services / 24/7 Service number
- Problem fixing
- System performance check
- Assistance remote / on-site
- Change request processing
- Information request processing
- New releases of core modules
- Version control
The methodology consists of classroom sessions. Instructors demonstrate each module and also provide hands-on practice. Two key processes include solving exercises and analyzing realistic case studies specific to the client’s operation on simulated as well as live data. In order to ensure the above, it is expected that each participant will work on a standard desktop terminal connected to the system on which the Xalted product has been installed at Client site. Successful completion of the case studies will determine participants’ understanding of the module.
In order to ensure that the information is retained, instructors will give the participants all of the PowerPoint slides used during the training, plus notes on each one. The slides will be detailed enough so that any new recruit will be able to go through them and understand the various modules installed at Client’s site. Participants will also be able to use this material to reinforce their learning and solve problems during live operations.
Xalted's training services are designed to cover our customer's training needs at all points during and after the project delivery to build and maintain our customer’s competencies to get the most out of the delivered systems.
Standard training courses are fitted around the needs of project group members and administrators. In addition to standard training packages, Xalted also provides tailored training courses according to need. Training sessions can either be arranged on-site or at Xalted premises.