Managed Services

The need to meet increasing business demands due to convergence of networks and services within reduced budgets in a complex technological environment remains a challenge.

Xalted enables you to align your IT and business strategy, by delivering improved business performance through revenue maximization programs and reduced service provisioning costs without compromise on quality. In aligning IT capabilities with your business goals, Xalted creates a flexible ICT infrastructure that helps you adapt to the latest technologies and respond quickly to fast-moving business opportunities

Service Deliverables
Our Managed Services offerings encompass all areas under sales to collections for business performance analysis, churn management, revenue assurance, CDR processing, retail billing, interconnect settlement, service provisioning, customer management, network monitoring and much more.

Xalted’s service deliverables follow a step-by-step approach to achieve optimized performance of your IT infrastructure through:

• Established business processes and performance metrics
• Availability of relevant data usage to measure performance
• IT enablement of business processes
• Utilization of tested and proven systems and resources
• Identifying and plugging revenue leakages
• SLA management
• Reporting

Professional Services

Right from the planning and design to ongoing implementation and solution optimization, Xalted will help you integrate our products and services into your business environment using a product-centric approach that emphasizes configuration over customization.

While we provide localization capabilities as needed to extend products to fit your unique business needs, our emphasis is on optimizing your investment to its maximum potential. Delivered globally by highly skilled and experienced professionals, Xalted’s services combine centralized centers of expertise together with local rapid response and preventative support professionals to protect your investment and improve operational efficiency.

This Service category includes the following services:

Delivery Services
Our deliver services have been designed to ensure timely implementation of the project without hampering the existing operations at the customer location. Xalted's comprehensive delivery services consist of the following:

• Project Management
• Project Planning
• Requirement study
• Implementation
• Installation
• Testing
• Training

 

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