In the fast paced world of communications sector, regular technological advancements and volatile market dynamics makes it difficult for service providers to make strategic decisions. Communications Service Providers (CSPs henceforth) have to keep introducing innovative services while keeping a keen eye over customers’ responses and their overall behavior. CSPs now need focused and intelligent information on their fingertips to stay competitive.
To remain profitable in today’s complex business environment, a CSP has to establish appropriate business strategies and processes while retaining its competitive edge. There are three major aspects CSPs have to work upon to for their revenue maximization:-
Most of the Service Providers today have already realized the importance of Business Intelligence for competitive advantage. However, recent studies shows that despite spending millions of dollars over BI platforms, companies are now finding that while these systems might be able to provide them the much needed information, they do not provide the capacity to actually to derive insights and act on them in real-time. This incapability comes primarily because of the process exclusivity of BI systems. Additionally, the enterprises are also facing lack of advanced tools like scenario modeling or market simulator which are often crucial to launch new services in a dynamic market.
Revenue Assurance and Fraud Management
Experts recognize that revenue leakage is considered the most significant threat to today’s CSP: each year leakage is estimated to cost CSPs somewhere between 6 – 12% of revenues and the effects are contagious and affect the entire organization. To effectively compete in the open communications marketplace, a service provider have to establish sound processes to reduce fraud and maximize revenue: as the new business systems and services are continuously introduced, the revenue assurance and fraud management solutions should be able to detect and allow the business analysts to quickly configure the system with new rules in order to detect and fix leakages as soon as they are discovered.
Incumbent service providers with legacy systems are constantly faced with launching new products using inflexible OSS/BSS platforms. Altering such systems to adapt to new evolving business needs has proven costly, and is disruptive to existing services. As a result, service providers must subject system modifications to rigorous and lengthy isolation and integration testing. But effective product launches should be fast and efficient in order to make an impact and increase market share and profit margins.
Utilizing its domain expertise in the Communications industry, Xalted brings a range of products to cater to aforementioned business aspects and thus addressing all the stages of revenue generation value-chain for CSPs.
Xalted offers its unique Business Analytics & Intelligence solution especially designed for Communication Service Providers to address the core challenge of seamless transition of data from information into intelligence leading to immediate action.
Xalted’s xTRA is a very flexible and innovative Revenue Assurance solution, that allows traffic to be monitored, highlighting all “anomalies” which could indicate an incorrect use of services. It defines monitors and controls revenue streams at various processes within the CSP' business. Xalted also brings FraudTrace, which is innovative, convergent and future ready fraud detection and management solution, which identifies anomalies by monitoring all services, traffic data, customer usage patterns and network element behavior.
Xalted offers a complete suite of OSS/BSS solutions for managing complex networks ranging from Legacy systems till next-generation services, comprising Convergent Mediation system (xMedDy), Inter-Operator Administration and Accounting system (InterTrace), Service Provisioning and Service Fulfillment Solution (xServPro) and Convergent Retail Billing System (mBOSS).
All Xalted’s offerings have been designed and developed over its Xalted Intelius PlatformTM. It is an innovative amalgamation of diverse domains of Intelligence, Information Technology and Communications Technologies. It has been developed by utilizing the comprehensive domain expertise of Xalted’s team of multidisciplinary professionals.